Refunds Policy
Transparent execution timelines and guidelines for automated refund disbursal via Rapidgateway.
Quick Summary
All authorized refunds are processed automatically back to your original payment method. Roominac approves refunds within 24-48 hours, and funds typically reflect in your bank statement within 5 to 10 business days.
1. Overview of Automated Disbursal
As the Merchant of Record, Roominac directly collects 100% of the gross booking fee at checkout via Rapidgateway.pk. Consequently, all refund requests for eligible cancellations, host non-fulfillment, or technical double-charges are processed and reversed entirely by Roominac.
2. Refund Execution & Timelines
To ensure a secure and standardized financial return process, Roominac strictly adheres to the following timelines:
- Processing Speed: Once a refund is authorized (due to an eligible cancellation or resolved dispute), Roominac's financial systems approve and submit the refund instruction to Rapidgateway within 24 to 48 hours.
- Bank Settlement: Depending on your issuing bank and the original payment method (Credit/Debit Card, UnionPay, Raast, etc.), funds will reflect in your account within 5 to 10 business days.
- Refund Method: For maximum financial security and anti-money laundering (AML) compliance, all refunds are issued exclusively back to the original card or account used during the initial transaction. We cannot disburse refunds to alternate accounts or via cash.
3. Host Non-Fulfillment & Misrepresentation
Your peace of mind is guaranteed. Because host payouts are held in escrow by Roominac until 24 hours post-guest check-in, the funds remain fully available in our corporate accounts to execute instant guest refunds without recovery delay.
A 100% Full Refund (including all platform service fees) is guaranteed to the guest in the following scenarios:
- The Host cancels the reservation prior to check-in.
- The Host fails to provide access to the property upon your arrival.
- The property is severely misrepresented upon arrival (e.g., missing critical advertised amenities, severe cleanliness issues, or safety hazards).
4. Dispute Escalation Window
If you encounter a check-in issue or a severe property misrepresentation, you must report the issue within 24 hours of your scheduled check-in time. Reporting an issue within this window triggers an automatic hold on the host's payout and initiates our internal dispute investigation process. Failure to report within this window results in the automatic release of funds to the host, after which refunds become subject to the host's discretion.
Last Updated: August 2026. For billing inquiries, contact support@roominac.com.