Help Center
We're here for you. Find answers, manage your bookings, and get in touch with our dedicated support team.
How can we help?
Whether you have a question about an upcoming reservation, need help verifying your ID, or want to report a property issue, our team is available to assist you. To resolve billing queries or check-in disputes directly and prevent unnecessary chargeback escalations, please use the official channels below.
1. Direct Contact Channels
For immediate assistance, you can reach out to our support team directly. We aim to respond to all inquiries within 2 hours during normal business hours.
2. Escalate an Urgent Issue
If you have just arrived at a property and the host is unresponsive, or the property is severely misrepresented, you must escalate the dispute immediately to pause the host's payout.
Check-in Emergency?
You have a strict 24-hour window from your check-in time to report critical issues.
3. Frequently Requested Information
- Where is my refund? Please review our Refunds Policy. Refunds reflect within 5-10 business days after approval.
- Can I cancel my booking? Yes, subject to the host's category policy. Check our Cancellations Matrix to see what refund you are entitled to.
- Why do I need to scan my ID? NADRA KYC verification is mandatory for all guests to ensure community safety. Read our Privacy Policy to learn how we protect your data.
Headquarters: Office 408, 4th Floor, Dubai Plaza, Satellite Town, Rawalpindi.